how one can repair ANAFI USA points

Subsequent up in our “Ask Drone Lady” sequence is about Parrot help. When you’ve got a query for Drone Lady, contact her right here.

Do know any technique to contact Parrot? I’ve an ANAFI USA, and the opposite day I bought a notification of a ahead digicam malfunction. As a result of the web system doesn’t acknowledge the serial quantity, I can’t get previous that time of getting “help” from Parrot. I don’t have an issue sending it to a 3rd social gathering however this factor was NOT low cost, as you realize. Any ideas?

–Steve

Hello Steve,

Thanks a lot for the sort phrases — and I hear you loud and clear. The ANAFI USA is a critical funding — and it’s tremendous irritating when one thing goes mistaken, particularly with a mannequin that needs to be dependable sufficient for public security groups and industrial professionals.

You’re not alone in your expertise — Parrot’s direct help has gotten trickier to navigate in recent times, particularly for particular person customers. Since Parrot pivoted arduous towards enterprise and authorities clients, they’ve streamlined their help entry. That’s excellent news for his or her checking account, as evidenced by the newest Parrot Q1 2025 earnings, and it’s excellent news should you’re an investor.

Nevertheless it’s dangerous information for solo operators, like your self. It’s left individuals such as you in a troublesome spot if the system doesn’t acknowledge your serial quantity or should you’re not tied to a large-volume account.

My advice for Parrot help? Drone Nerds

My most well-liked accomplice for drone repairs additionally doubles up as a drone vendor that’s approved by most main drone firms: Drone Nerds.

Drone Nerds has a stellar repute within the drone neighborhood for precisely this type of difficulty. Whether or not it’s a guaranty declare, elements substitute or diagnostics on that “Ahead digicam malfunction,” Drone Nerds is mostly higher at offering help for Parrot drones that particular person customers usually can’t get themselves immediately from the corporate.

Annoyingly you’ll have to pay out of pocket for repairs because you’re not going immediately by Parrot. However should you can’t get in contact with Parrot, the cost is likely to be definitely worth the trouble. How a lot are you able to anticipate it to price? Drone Nerds informed me that repairs sometimes price about 30% to 50% of the value of shopping for the identical drone brand-new. 

And for what it’s price, Drone Nerds may be very simple to get in contact with by their web site or through cellphone at 786-708-7807 (they’re based mostly in Florida however deal with nationwide service).

While you do contact them, be clear that it’s an ANAFI USA — not the patron model — since help protocols might differ.

Pleased flying!
-Sally

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