Place Abstract
Reporting to and dealing underneath the steering of the Chief Methods Administrator (CSA), the Methods Assistant helps the day-to-day IT operations of the group. The Methods Assistant will deal with end-user help, fundamental community troubleshooting, documentation, patching, {hardware}/software program provisioning, and safety coaching facilitation. They can even help in sustaining infrastructure programs and step by step be uncovered to extra advanced technical tasks.
This function is good for somebody early of their IT profession who has a ardour for studying, enjoys fixing issues, and is raring to develop in programs administration, consumer help, and cybersecurity.
This non-exempt place is full-time, typically Monday-Friday throughout common enterprise hours. Occasional night and weekend work could also be required.
This place is hybrid, with a mix of on-site and distant work. Common on-site presence at our Pasadena headquarters is required.
Place Tasks
Workers Help
Technical Help & Gadget Administration
- Present well timed and pleasant technical help for workers throughout Home windows, macOS, cell units, and customary enterprise software program (Microsoft Workplace, Google Workspace, Adobe Suite, antivirus, and many others.).
- Configure, deploy, and troubleshoot workstations, laptops, printers, cell units, and VPN entry.
- Monitor and keep software program patching throughout all units.
- Help VPN entry, shopper {hardware}/software program, and Backup providers.
Person Onboarding & Offboarding
- Arrange consumer accounts, provision tools, and set up software program for brand new employees.
- Guarantee safe and full offboarding when staff depart.
Methods and Safety
System Upkeep & Operations
- Monitor server and gadget uptime; alert the CSA to points as wanted.
- Help within the repairs and fundamental troubleshooting of managed switches, wi-fi entry factors, and firewall programs.
- Help the CSA in managing NAS storage, backup routines, and restoration testing.
- Assist keep inner digicam programs and key fob safety entry.
Cybersecurity & Compliance
- Help the deployment and monitoring of quarterly cybersecurity coaching.
- Assist conduct phishing simulations and observe employees engagement/completion.
- Monitor alerts from antivirus software program and vulnerability scans and escalate threats to the CSA.
Documentation & Course of Help
- Help in constructing and sustaining inner documentation, IT help manuals, and how-to guides.
- Replace change logs for system configurations and troubleshooting steps to enhance information sharing.
Extra Duties
Facility & Vendor Coordination (as wanted)
- Help with native {hardware} repairs (e.g., printers, shows, and workstations).
- Coordinate with third-party distributors for facility-related or IT-adjacent providers.
- Carry out different duties as assigned.
Place Necessities
- Authorized authorization to work within the U.S.
- Skill to work at our headquarters in Pasadena, CA.
- Diploma from a enterprise or commerce college, or equal work expertise.
- 2+ years of expertise as a Methods Administrator, Community Administrator, or comparable function.
- Integrity, honesty, and a robust dedication to sustaining confidentiality.
- Abilities in HTML, CSS, JQuery/Javascript, PHP, MySQL, TCP/IP, FTP, POP3/IMAP, DNS, and Wi-Fi a plus.
- Superior information of Microsoft Workplace, Google Workspace Suite, Adobe merchandise, and all e mail purchasers.
- Reasonable expertise with AJAX, XML, APIs, and UNIX.
- Some information of net servers, search engine optimization, and eCommerce cost platforms.
- Working information of information safety requirements and greatest practices.
- Strong understanding of each Mac and PC software program & {hardware} environments.
- Superior technical troubleshooting and drawback fixing abilities.
- Should have entry to transportation to be at Planetary Society HQ as wanted.
- This place typically includes shifting and organising computer systems and different workplace tools and working cables, requiring reaching, crouching, kneeling, stooping, utilizing ladders or step-stools, and lifting and shifting as much as 50 lbs.
- Skill to work systematically, precisely, and cling to deadlines.
- Skill to assume by way of advanced issues and options.
- A powerful service mentality and ability with working with folks experiencing stress.
- Self-motivation and the power to work as a crew member.
- A dedication to The Planetary Society’s core values: ardour, credibility, optimism, integrity, effectiveness, and inclusion
Compensation
The Planetary Society has been the world’s largest and best house advocacy group for greater than 45 years. We provide a enjoyable, supportive work atmosphere, and many people think about this to be our dream job. We work exhausting and are obsessed with our group whereas respecting and defending our private time.
Compensation particulars:
- The bottom annual pay for the Methods Assistant is $82,944
- Medical and dental insurance coverage
- 403(b) retirement financial savings plan
- 11 holidays + trip and sick go away
- Group Time period Life insurance coverage
- Lengthy-term and short-term incapacity
- Supportive work atmosphere
- Extraordinary colleagues
The Planetary Society is an equal-opportunity employer. We prioritize range in any respect ranges of our work.
Methods to Apply
Please ship a resume and canopy letter to [email protected] by September 15, 2025. We’ll assessment all purposes after the posting closes and start scheduling interviews shortly thereafter.
