At Cisco Black Belt Academy, we’ve persistently positioned a excessive worth on our help tracks to ensure seamless operations for our companions. With our unwavering dedication to superior service, we’re excited to introduce the newly enhanced Help Monitor for FY24.
This improve enriches each stage of this system with a profound understanding of the latest technological developments. Our purpose with these enhancements is to arm our companions with essentially the most superior troubleshooting strategies and the great know-how required to beat the challenges of immediately’s technological surroundings. Let’s dive into the small print of what Help Enablement at Black Belt seems to be like:
Stage 1: Foundational Help Expertise
- Self-Diagnosing Points: Study to establish and troubleshoot frequent issues independently, saving time and assets.
- Preliminary Steps Earlier than Contacting TAC: Perceive the important steps to take earlier than escalating points to Cisco’s Technical Help Heart (TAC).
- Cisco Sensible Account and Licensing: A cloud-based service that helps prospects handle their Cisco software program licenses and entitlements. The Help observe of the Cisco Black Belt Academy covers tips on how to arrange and handle Sensible Accounts, in addition to tips on how to use the Cisco Software program Licensing Portal (SLP) to handle licenses.
- Using Cisco Instruments and Bots: Get acquainted with Cisco’s suite of instruments and bots designed to streamline help processes.
- How one can Have interaction TAC: Grasp the method of successfully partaking with TAC for extra complicated points.
Stage 2: Intermediate Help Methods
- Product Portfolio (Intro to Architectures & Options): Achieve a complete overview of Cisco’s product architectures and options.
- Primary Troubleshooting: Construct foundational troubleshooting expertise to handle frequent technical points.
- Finest Practices: Study the most effective practices for sustaining and supporting Cisco merchandise.
- Demo Labs: Have interaction with interactive demo labs to strengthen studying via sensible software.
- Log Monitoring and Bug Identification: Develop expertise in monitoring logs and figuring out potential bugs.
Stage 3: Superior Troubleshooting and Options
- Deep Dive into Structure Troubleshooting: Discover superior troubleshooting strategies for complicated architectural points.
- Cross Structure Options: Study to troubleshoot points that span a number of architectures and techniques.
- Configuration Points & Upgrades: Tackle configuration points and carry out upgrades with confidence.
- Palms-On Expertise Utilizing CTF Missions: Achieve sensible, hands-on expertise via Seize the Flag (CTF) missions that simulate real-world situations.
The refreshed Help Monitor content material for FY24 is designed to supply Cisco companions with a structured, complete studying path that addresses each foundational and superior help wants. By incorporating the newest know-how developments and sensible insights, we be sure that our companions are well-equipped to ship distinctive help and keep clean operations for his or her prospects.
Go to the Black Belt Academy immediately to discover the brand new content material and improve your troubleshooting expertise. Keep forward of the curve with Cisco’s newest help coaching and guarantee your readiness to deal with any problem that comes your manner.
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