Sonos will not be capable to re-release its previous app to appease clients which were dissatisfied with the brand new model of the app, Sonos CEO Patrick Spence at the moment mentioned on Reddit (through The Verge).
Spence mentioned that he was “hopeful” the previous app would be capable to be re-released up till “very just lately” as a substitute for individuals having points, however Sonos discovered that doing so would finally make the problems worse due to backend updates to cloud servers and the software program that runs on audio system.
Every part has been on the desk when it comes to discovering the quickest path to fixing your programs. The truth is, till very just lately I would been hopeful that we may re-release the previous app (S2) as a substitute for these of you which can be having points that we have not but resolved.
The trick in fact is that Sonos is not only the cellular app, however software program that runs in your audio system and within the cloud too. Within the months because the new cellular app launched we have been updating the software program that runs on our audio system and within the cloud to the purpose the place at the moment S2 is much less dependable & much less secure then what you bear in mind. After doing intensive testing we have reluctantly concluded that re-releasing S2 would make the issues worse, not higher. I am certain that is disappointing. It was disappointing to me.
Earlier this month, The Verge reported that Sonos was contemplating bringing again the unique model of its app, and Sonos was reportedly hopeful that permitting clients to revert to the previous app would supply an interim resolution as the corporate works to enhance the brand new app. It seems like that plan has been scrapped, which is unlucky for purchasers who’re having issues with the redesign.
Sonos launched a redesigned model of its app again in Could, and it has turned out to be a catastrophe for the corporate. Sonos clients shortly discovered that the brand new app lacked a number of key options and was riddled with bugs, and there have been ongoing complaints for months.
Sonos issued an apology in July and shared a top level view of future replace plans that may see lacking options returned in September and October. In August, Sonos mentioned that it will delay two upcoming product launches deliberate for 2024 to give attention to bettering the app.
In at the moment’s Reddit put up, Spence mentioned that the “unique architect of the Sonos platform” has been put again in cost, and that the corporate has additionally “pulled collectively the perfect and most skilled engineers” that it has to work on the app till it’s mounted.
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