XIAMEN, CHINA — August 28, 2024 — Yeastar, the world’s main supplier of Unified Communications (UC) options, right now introduced the launch of Stay Chat and Fb Messenger within the newest updates to its P-Collection Cellphone System. These new channels strengthen the capabilities of Yeastar’s contact heart answer, which already encompasses WhatsApp and SMS.
Stay Chat presents prospects a direct line to distributors by way of a real-time chat interface. With Yeastar, companies can simply implement a chat widget on their web site, with customizable styling choices to align with their branding. Buyer inquiries can be directed to a central inbox on Linkus UC Shoppers, the place brokers can effectively handle interactions from varied platforms. Moreover, chats might be upgraded to cellphone calls, offering free consultations that assist flip web site guests into potential leads.
Moreover, the combination of Fb Messenger additionally enriches the customer support toolkit, permitting companies to attach with their viewers the place they already are—on one of many world’s hottest social media platforms with over 1.3 billion energetic customers globally.
“Integrating reside chat and Fb Messenger into our contact heart answer aligns with our imaginative and prescient and is a significant milestone in Yeastar’s CCaaS roadmap,” stated Arya Zhou, Head of World Gross sales at Yeastar. “As contact facilities tackle a broader position, companies should adapt and equip themselves with important instruments for delivering omnichannel customer support. Going ahead, we are going to proceed to offer extra communication choices to assist them excel and differentiate themselves available in the market.”
About Yeastar
Yeastar makes digital worth simply accessible from possession and adoption to every day utilization and administration by remodeling how companies join and talk. Yeastar has established itself as a number one supplier of UC options with a powerful ecosystem, a worldwide community of channel companions, and over 450,000 prospects worldwide.
Dedicated to delivering the correct know-how to value-oriented companies, Yeastar presents easy-first services for UC&C to allow them to win within the fashionable digital world. For extra details about Yeastar or to develop into a Yeastar associate, please go to https://www.yeastar.com/.
